Home Cleaning Services

Frequently Asked Questions About Home Cleaning Services

Home cleaning services are becoming increasingly popular as busy lifestyles leave less time for household chores. Whether you’re looking for help with a one-time deep cleaning or considering recurring cleaning services, it’s important to understand how things work. To help you get started, we’ve compiled a list of frequently asked questions (FAQ) about home cleaning services.

1. What does a standard home cleaning service include?

A standard home cleaning typically covers the essential areas of your home. Here’s what you can expect:

• Dusting: Furniture, light fixtures, baseboards, shelves, and other surfaces.
• Vacuuming and sweeping: Carpets, rugs, and floors.
• Mopping: Hard floors like tile, hardwood, or laminate.
• Bathroom cleaning: Scrubbing toilets, sinks, showers, bathtubs, and mirrors, along with wiping down surfaces.
• Kitchen cleaning: Wiping down counters, cleaning sinks, wiping appliance surfaces, and cleaning the exterior of the oven, fridge, and microwave.

While this is a general overview, the specific tasks may vary based on the cleaning company and your individual needs.

2. How often should I schedule a cleaning service?

How often you need cleaning services depends on your personal preferences, lifestyle, and the size of your home. Here are some guidelines:

• Weekly or bi-weekly cleanings: Ideal for busy families or people who have pets, children, or high-traffic homes that require frequent attention.
• Monthly cleanings: Best for those who keep up with regular tidying and don’t need frequent deep cleaning.
• One-time or occasional cleanings: Great for spring cleaning, move-ins, move-outs, or post-renovation cleanups.

The frequency of cleaning can also be adjusted based on specific needs—if you have special events or a seasonal cleaning checklist, you might book more or less often. Try New Concepts recurring cleaning services today!

3. What’s the difference between a regular cleaning and a deep cleaning?

• Regular Cleaning: This is your standard cleaning, focusing on maintaining cleanliness by handling the basic cleaning tasks regularly. It’s perfect for clients who need maintenance cleaning and want their home to stay fresh between deep cleanings.
• Deep Cleaning: A deep cleaning is much more detailed and thorough, addressing areas that don’t get attention during routine cleanings. This includes cleaning under furniture, behind appliances, detailed scrubbing of kitchen and bathroom fixtures, and cleaning vents and baseboards.

Deep cleaning is recommended if you’ve neglected cleaning tasks for a while, are moving into a new home, or need to prepare for guests.

4. Are cleaning products provided, or do I need to supply my own?

Most home cleaning companies provide their own cleaning products and equipment, including vacuums, mops, and cleaning solutions. However, if you have specific cleaning products you prefer, such as eco-friendly or hypoallergenic products, many companies are willing to accommodate these requests. Always confirm with the cleaning service beforehand to ensure they can meet your preferences.

New Concept provides their own products and equipment for every cleaning project.  If a customer wants us to use a special product we have no problem in doing so!

5. Are the cleaning staff insured?

Reputable cleaning services typically have insurance to cover any damage to your property or accidents that occur during cleaning. It’s important to ask the company about their insurance policy and whether their staff is bonded, which means the company has a background check in place for their employees. This ensures your home is in good hands and protected from any potential mishaps.

New Concept is a licensed, insured, and bonded company.

6. Do I need to be home when the cleaners arrive?

It’s not always necessary to be home during a cleaning, especially if you have a trusted cleaning service and have set up a regular schedule. You can provide a key or access code, or give instructions on where to find necessary items (like cleaning supplies or tools). Some clients prefer to be home for the first cleaning to ensure everything is to their satisfaction, but it’s generally up to your preference.

7. How much does a cleaning service cost?

The cost of home cleaning services can vary based on several factors, such as:

• Size of the home: Larger homes or multi-story homes will cost more to clean.
• Scope of work: Specialized cleaning tasks, such as deep cleaning, post-construction cleaning, or carpet cleaning, will typically cost more.
• Frequency of service: Regular weekly or bi-weekly cleanings may come at a discounted rate compared to one-time cleanings.

On average, standard cleaning costs range from $100 to $250+ per visit, depending on the size of the home and the service package. It’s always a good idea to get a quote from the cleaning company to understand their pricing structure.

8. Can I customize the cleaning tasks to fit my needs?

Yes! Most cleaning companies are flexible and can customize services based on your specific needs. If there are certain areas you want to focus on, or if there are specific tasks you don’t need (like window washing or carpet cleaning), you can discuss these preferences with the cleaning service ahead of time. Many services offer customizable packages where you can add or remove specific tasks to suit your requirements.

New Concept will always tailor your cleaning to exactly fit your needs.  Learn more about it here!

9. What should I do to prepare my home for a cleaning?

To ensure the cleaning process goes smoothly, here are some tips to prepare:

• Pick up personal items: Put away valuables, breakables, or any personal items that may get in the way.
• Communicate special instructions: Let the cleaning team know about specific instructions, such as areas that need more attention, children or pet safety concerns, or any rooms that should be avoided.
• Provide access: Make sure cleaners can access all areas they need to clean. If you’re not home, leave a key or provide access codes.

New Concept’s cleaning services will take care of the rest, but preparing your space ahead of time can help the team be more efficient.

10. What if I’m not satisfied with my home cleaning service?

Customer satisfaction is a priority for most cleaning services. If you’re not happy with the cleaning, contact the company as soon as possible. Many companies will offer to re-clean the area in question for free or provide a partial refund if you’re not satisfied with the results. Make sure to clearly communicate what areas need to be addressed so the company can take corrective action.

At New Concept, we want to ensure our cleaning services are always meeting expectations.  After every cleaning a comment card is left at your residence for you to review the cleaning.  In addition, our friendly office staff is readily available to handle any concerns you may have.

11. How do I find a trustworthy home cleaning service?

Finding a reliable cleaning service requires a bit of research:

• Look for reviews and ratings: Check online reviews from past clients on platforms like Google, Yelp, or Facebook.
• Ask for referrals: If friends or family have used a cleaning service, ask for recommendations.
• Interview the company: Ask questions about their cleaning practices, insurance, and staff qualifications. A trustworthy company will be happy to answer your questions.

New Concept is an established, reputable cleaning company that has been servicing Madison Area residents for over 35 years.  Our cleaning strategies have been tried and tested, delivering high quality services every time.

Final Thoughts

Hiring a home cleaning service can be a game-changer for your schedule, offering you more time to focus on the things that matter most while ensuring your home stays sparkling clean. Whether you’re considering recurring service, a deep clean, or a one-time tidying up, understanding these frequently asked questions will help you navigate the process smoothly.

With a bit of research and clear communication, you can find the right home cleaning service to meet your needs and keep your space fresh and comfortable.

Want the Complete Package?  Try our Window Cleaning and Pressure Washing service too!

Have Solar Panels?  Try our NEW Solar Panel Cleaning Service!