Hiring a Home Cleaning Team  

What to Consider

The search for a home cleaning team can be more nerve-wracking than hiring most other services.  It requires a high level of trust, one that must be continuously maintained.  A home cleaning team covers all areas of your house, even those most private and personal to you.  In most scenarios, this work is to be performed while no one is home.  Doing your due diligence on the home cleaning company or team is an absolute must before hiring them.  

No matter if you are hiring an individual or a team you must consider some of the following things.  Do they have insurance?  Has the person or personal been completely vetted and completed a background check?  Do they have a good online reputation?  How long have they been in business?  Considering these questions and getting concrete answers to them will ensure that you are finding a company or cleaner that you can trust.

Cleaning Team vs. Cleaner

When searching for a home cleaner you will encounter different methods in which companies or individuals operate. Some companies will send an entire team of cleaners to your house, while others send one individual to your home.  At New Concept, we have mastered the use of teams.  Over time we develop team leaders that monitor and maintain company protocols and standards. Assembling teams so that each member has a defined duty in each house, one they have mastered overtime. If one member goes down we have another one ready to fill the role.  The result, an exceptional cleaning experience in a quarter amount of time.   

Hiring an individual cleaner also has some benefits.  If you are looking for a full service maid, one that will do your laundry and dishes, then an individual cleaner is your best and only option.  Although, for general housekeeping an individual cleaner is very time consuming.  They will spend hours inside your residence.  In addition, if something were to come up, such as an illness or injury, you may be left without a home cleaner for the time being.  With a team we can easily move personnel around to ensure all our customers get the service they deserve.

Licensed, Insured and Bonded

You must protect yourself and your property by ensuring the person or company you are hiring is properly ‘licensed, insured and bonded”.  “Licensed, insured, and bonded” means that a business or individual has the necessary legal permits to operate in their field (“licensed”), has purchased insurance to protect against potential liabilities (“insured”), and has also obtained a surety bond which acts as an additional layer of financial protection for clients in case of contractual issues or non-performance (“bonded”).

Finding a company like New Concept that is properly licensed, bonded and insured is essential and signifies that we are a trustworthy and qualified company to perform the work with safeguards for the customer.  This is a costly expense that takes away from a company’s bottom line, which is why many individual cleaners and companies don’t carry it.  They may offer you a better price, but they are also putting you at more risk. 

Background Checks

At New Concept, making sure all employees have been properly vetted and completed a background check is priority number one.  It is essential that we do this to protect ourselves and our customers.  In not doing so, we would be putting our business and customers at risk of potential unwanted exposure.  Hiring high quality individuals is what has allowed us to compete in the home cleaning industry for the last 35+ years.

Obviously, with an individual cleaner you get to know them very well.  That is if the company is sending the same person every single time.  We can do the same with our teams.  By streamlining our scheduling we ensure consistency in the cleaners that are at your property.  This allows you to gain familiarity and form trustworthy relationships with our cleaners.  

Online Reputation

Having a great online reputation is an absolute must.  It shows the experiences previous customers have had with your business and gives potential customers a first expression into what your company is like.  Displaying a great experience that a customer has had with your business is an easy way to get a great first expression.  Handling dissatisfied customers in a professional, polite manner can also be highly beneficial to customers.  They will see that you will go above and beyond to ensure all customers’ are highly satisfied.  Thats exactly what we do at New Concept.  We ensure all customers are satisfied with the work we perform, even if it requires extra time and effort.  We keep our customers up to date with our online presence.

Why Hire Us?

Whether you are hiring a home cleaning team or individual, the process can be stressful.  We have discussed some of the things you must consider when choosing the right cleaner or company for you.  New Concept makes this process a breeze.  We will come sit down with you to discuss exactly what you are looking for and how our team of cleaners can provide you with a service you desire.  From there, we set up your scheduling to ensure the same team members are coming to your residence each and every visit.  Lastly, we check in,  making sure that all cleaning is being performed to the standards we established at the beginning.  This allows a working relationship to be established and the result is a high quality, desirable service at a fair price.